// RETURNS & EXCHANGES

Returns & Exchanges

Refund policy Last updated: May 27, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at help@vroomtail.com.

Please Note: Do not send items back to the sender's address on the package or our business address without prior authorization. Once your return request is accepted, we will provide you with specific instructions and the correct return processing address. In many cases, we may offer alternative solutions to save you the international shipping hassle.

Shipping Costs

We will provide a prepaid return label for all returns within the UK. For returns from the United States, customers are responsible for return shipping costs unless the item is defective or damaged.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days.